Refund and Returns Policy
Thank you for purchasing from MotherCan. We take pride in offering high-quality ragi food products and strive to ensure your satisfaction. However, if you are not entirely happy with your purchase, we’re here to help.
1. Eligibility for Returns
- Products must be unused, unopened, and in the same condition that you received them.
- The original packaging must be intact.
- You must return the product within 15 days of the purchase date.
2. Non-Returnable Items
- Perishable goods, including any food products that have been opened.
- Products that have been tampered with or altered.
- Products not purchased directly from our website.
3. Return Process
- To initiate a return, please contact our customer support team at info@mothercanproducts.com with your order number and reason for return.
- Once your return is approved, you will receive a return authorization and instructions on how to send the product back to us.
4. Refunds
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that original shipping costs are non-refundable.
5. Exchanges
- If you received a defective or damaged item, we will gladly replace it with the same product. Please contact us within 7 days of receiving your order to arrange an exchange.
6. Shipping Costs
- Customers are responsible for paying their own shipping costs for returning an item unless the return is due to an error on our part (e.g., wrong or defective item).
- Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our return policy, please contact us at info@mothercanproducts.com